Returns & Exchanges

Return Eligibility:

Our home appliance retail shop accepts returns within a specified time frame from the date of purchase. To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. Proof of purchase, such as the original receipt or order confirmation, is required for all return requests.

Return Period:

Customers have 7 days from the date of purchase to initiate a return. After this period, returns may not be accepted unless covered under an applicable warranty or consumer protection law. If the product is malfunctioning, it should be returned within 24 hours.

Return Process:

To initiate a return, customers should contact our customer support team. Our customer support team will guide customers through the necessary steps for returning the product. Customers may be asked to provide relevant details and information regarding the reason for the return.

Return Shipping:

If the return is due to a customer’s change of mind or non-defective reasons, the customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the product. In the case of a defective product or an error on our part, we will cover the return shipping costs.

Refund Options:

Once the returned product is received and inspected, we will notify the customer regarding the approval or rejection of the refund. If the refund is approved, we will initiate a refund through the original payment method used for the purchase. Alternatively, the customer may be offered store credit or the option to exchange the product for another item of equal value.

Refund Processing Time:

The time taken for a refund to be processed and reflected in the customer’s account may vary depending on the payment method and financial institution. Refunds are typically processed within 10 days from the date of receiving the returned product.

Non-Returnable Items:

Certain items are non-returnable, products specified as non-returnable at the time of purchase. Additionally, items that are damaged or not in their original condition may not be eligible for a refund.

Customer Support:

If you have any questions or need assistance regarding the return and refund process, please contact our customer support team. Our team is available during business hours from 11:00 am to 8:00 pm to provide the necessary guidance and support.